Customers may request an exchange if product received is incorrect, damaged during delivery or has a manufacturing defect.
Due to patient safety, hygiene, and regulatory considerations, used medical devices, opened sterile products, Single-use, Consumables and disposable products cannot be returned or exchanged once delivered.
All returns must be returned within [7 days] from the date of delivery, in the original packaging, labels, manuals, certificates, and accessories. Returns must also be accompanied with Order details, Reason for return, Supporting photographs/videos, Proof of purchase.
If the return is deemed valid, BH Enterprise Sdn Bhd will replace the product 1 to 1.
Customers should not send products back without prior approval.
Once the returned product has been received and approved for return, BH Enterprise will process it within 7–14 working days.
Return shipping costs will be borne by the customer.
All warranty claims will be subject to manufacturers terms.
We reserve the right to make the final decisions on returns/exchanges and to change these terms and conditions at any time without prior notice.
